Refund & Returns Policy
At NADAM TRADING, we strive to ensure your complete satisfaction with every purchase. However, due to the nature of our products and our commitment to quality control, we maintain the following refund and return policy:
Returns Window
- Returns or exchange requests will only be accepted within 24 hours of receiving the product.
- After 24 hours from delivery, no returns or refunds will be accepted under any circumstances.
Eligible Returns
A return or refund will only be considered if:
- The product received has a clear defect or damage.
- The product received is not what was ordered (wrong item, wrong specifications, etc.).
Return Procedure
- If your order meets the conditions above, you must contact us exclusively via email at:
📧 info@nadam.ae - Please include your order number, a description of the issue, and clear photos of the product.
Returns will not be processed through social media, phone calls, or messaging apps.
We appreciate your understanding and cooperation. This policy helps us ensure the best service and maintain fairness to all our customers.